Insurance ombudsman uk: What is an ombudsman?

An insurance ombudsman is a specialised professional who helps consumers with their insurance complaints. Ombudsmen can be found in all types of insurance markets, including motor, health, home, caravan and pet insurance.

Ombudsmen work for the benefit of consumers, and are usually contracted by the insurance companies they monitor. Their job is to resolve complaints and resolve disputes between insurers and customers. Ombudsmen can also provide advice and information to help consumers make the most informed choices when it comes to insurance.